Terms and Conditions
Booking Policy
Welcome to The Charleston! We’re delighted to have you joining us for a little well-earned revelry.
To keep things running smoother than a jazz piano on a Friday night, here are a few friendly house notes…
• Reservations & Walk-ins – Our ground floor tables are kept for wandering souls and spontaneous tipples. As such, we don’t take bookings for the ground floor.
• Evening Reservations – Tables may be reserved up to 6:30pm and again from 8:00pm onwards. Between 6:45pm and 8:00pm, the house is in full swing.
• Weekend Lunches – On Saturdays and Sundays, we do not accept bookings between 12:45pm and 2:00pm while brunch is bustling and the coffee is flowing. Walk-ins are welcome as always!
• Table Time – All reservations are allocated a delightful 2-hour sitting. Plenty of time for food, cocktails, dessert and gossip.
• Time Keeping – Please arrive on time, darlings. Our tables tend to dance in and out rather quickly, and we’d hate for you to miss a moment of the fun.
Dog Policy
At The Charleston, we’re delighted to welcome well-behaved dogs on leads in our outside area and downstairs bar area.
Please note that we cannot accommodate dogs as part of table bookings, so visits with dogs are walk-in only. Dogs are not permitted in the venue after 7pm.
General guidelines for dog owners:
To ensure a safe and enjoyable experience for all our guests, we kindly ask that dog owners observe the following:
- • Dogs must be kept on a lead at all times while on the premises and are not permitted on on any furniture.
- • Dogs must not be left unattended at any time during your visit.
- • Only well-behaved, non-aggressive dogs are permitted.
- • Excessive barking or disruptive behaviour may require you to remove your dog from the premises.
- • Owners are responsible for cleaning up after their dogs.
- • Please respect the comfort of other guests.
P.S. Water bowls are included outside the venue and treats are avaliable for your pup to enjoy!
Private Dining Room T&Cs
Welcome to The Charleston! We’re tickled pink to have you joining us in our private dining room!
To keep things running smoother than a sax solo on a Saturday night, here are a few friendly notes and house rules.
1. Minimum Spend: Our private dining rooms comes with a minimum spend on food and beverages, all inclusive of VAT of course. Prices may shimmy up a bit during December.
a) Monday to Friday Lunch | 12pm – 5pm | £200
b) Monday to Thursday evenings | from 5:30pm | £300
c) Friday & Saturday evenings | from 7pm | £600
d) Saturday & Sunday Lunch | 12pm -3pm & 3:30pm – 6:30pm | £300
e) Sunday evenings | 7pm | £300
2. Guest numbers: Our private room is made for intimate gatherings – up to 10 guests, no exceptions, doll. Children are welcome, although we don’t offer a children’s menu or portions.
3. Challenge 25: We operate a Challenge 25 policy. If you’re lucky enough to look under 25, please have ID handy.
4. Deposit / pre-authorisation: To hold your reservation, a 50% deposit of the minumum spend is required two weeks before your booking. That amount will be knocked off your final bill when the night’s done.
5. Dietary & Allergies: Please let us know about any dietary needs or allergies ahead of time. You can check our menus for details, but we’re always happy to chat about it.
6. Cancellations: We get it, sometimes plans change. Here’s how we handle it:
a) 30 + days before: Full refund of your deposit.
b) 15- 29 days before: 50% refund.
c) Less than 14 days: Deposit is non-refundable.
7. Food & Beverage: Only Charleston-prepared food and drinks may be served. The exception? You’re welcome to bring a celebratory cake. Corkage, however, is a no-go.
8. Time keeping: Please arrive on time, we’ve got a few parties to swing through each day!
9. Decorations: We adore a little razzle-dazzle, but please give us a heads up if you’re planning on bringing decorations. Flowers, balloons, candles, what-have-you. Confetti and sparkles, however, are off the table and nothing attached to the walls please!
10. Music: The Charleston hums along to its own tune, we don’t allow outside music to keep the mood just right.
11. Before and after: We can’t reserve space in the bar before or after your booking, but you’re welcome to try your luck on the night.
12. Payment: Please settle the full bill on the evening. No IOUs, even from the smooth talkers. It’s Bakewell not the Wild West! VAT charged at the standard rate.
13. Gratuities: We don’t add a service charge. Any tips you choose to leave go straight to the fine folks who made your time sparkle.
14. Damage: If anything gets damaged, we’ll need to settle for repairs or replacement. Fair’s fair, right?